CHRAJ Appeals for Government Support to Complete Case Management System

Accra: The Commission on Human Rights and Administrative Justice (CHRAJ) has appealed to the Government for support to complete the rollout of its Electronic Case Management System (ECMS) to enhance justice delivery nationwide. Despite the procurement of necessary equipment, the rollout has stalled due to the lack of a consultant to network the system across CHRAJ's regional offices. According to Ghana News Agency, CHRAJ Commissioner Joseph Whittal, during a familiarisation visit by Madam Lydia Lamisi Akanvariba, Minister of State for Public Sector Reforms, described the ECMS as key to harmonising complaints nationwide for efficient tracking and scrutiny. The visit aimed to review ongoing reforms under the Public Sector Reform for Results Project (PSRRP) and the Open Government Partnership (OGP) while identifying opportunities for collaboration. The PSRRP, funded by the World Bank, is implemented by the Government of Ghana to improve efficiency and accountability in public service delivery. It supports Ghan a's National Public Sector Reform Strategy (NPSRS) by focusing on selected public institutions, including the Driver and Vehicle Licensing Authority (DVLA), Passport Office, CHRAJ, and the Ministry of Transport. Mr. Whittal praised the project's impact, citing improvements such as the acquisition of computers, IT gadgets, legal reforms, and staff capacity building. However, he identified logistical constraints such as insufficient computers, printers, internet connectivity at national, regional, and district offices, and the absence of a consultant for the ECMS rollout. Mr. Whittal stated that only 32 computers and 190 printers were provided through the project, which is inadequate for CHRAJ's 188 district and 16 regional offices. He urged the Government to furnish CHRAJ with more computers to enable effective service delivery and called for resources to strengthen staff capacity for improved efficiency. Madam Akanvariba commended CHRAJ for its progress and encouraged the Commission to scale up initiatives to enhance service delivery. She highlighted the need to build staff capacity, particularly in the middle and northern belts, to promote equal access to justice nationwide. She assured CHRAJ of the Government's commitment to its operations, emphasizing collaboration to ensure the Commission is well-resourced.